Terms of Service

1. Agreement and operator

These terms govern your use of pictostl, operated by LI KUN at pictostl.com. Questions can be sent to support@pictostl.com. They cover image-to-3D generation, accounts, downloads, subscriptions, and credit packs. Our Privacy Policy explains how we handle personal information.

Use the service only if you are at least 18 and able to enter into this agreement. If acting for an organization, you must have authority to do so. Review these terms before creating an account or purchasing. If you do not agree, do not use the service.

2. Accounts and access

Provide accurate account information, protect your credentials, and notify us of suspected unauthorized access. You are responsible for your own use and for activity you authorize. We may require email verification or other reasonable checks to protect an account. Do not share or resell account access or evade restrictions by creating additional accounts.

3. Generation and model limitations

pictostl turns supported images into AI-generated 3D models, with preview and download features. Results depend on the input and selected options. Models may contain missing details, inaccurate dimensions, texture errors, or mesh defects. Repeating a request can produce a different result.

An output is not a certified engineering design or a guarantee of printability, fit, strength, or safety. Inspect and, where necessary, repair and test a model before printing or using it. The current service does not include a promised automated detection-and-repair service. Do not rely on generated models for medical devices, safety-critical parts, or other applications where failure could cause injury without appropriate independent professional validation.

Successful task files remain available for 30 days after completion, subject to necessary security or legal restrictions. Save your downloads within that period; an unexpired credit balance does not extend file storage.

4. Content and output rights

You keep the rights you hold in uploaded content. You must have permission to upload and process it, including any third-party intellectual-property, confidentiality, privacy, and likeness rights. You authorize us and the necessary providers to process, store, transmit, and display it to deliver and support your requested service, protect against abuse, and meet legal requirements.

We do not claim exclusive ownership of your generated models. Your ability to use an output, including commercially, depends on your input rights, applicable law, and any applicable model or provider restrictions. Paying for credits does not clear someone else's copyrights, trademarks, patents, or likeness rights. We do not guarantee that outputs are unique, protectable, or free of third-party claims.

Our website software, branding, and other platform materials remain ours or our licensors'. Using the service does not transfer rights in them.

5. Acceptable use

Do not upload, generate, distribute, or use content that is unlawful, infringes rights, invades privacy, facilitates fraud, exploits children, depicts non-consensual intimate material, promotes targeted hate or violence, or enables serious harm. Do not use the service to produce weapons or components intended to cause injury or to facilitate criminal conduct.

Do not introduce malware, attack infrastructure, access other users' accounts or files, bypass payment or trial limits, overload the service, or automate unauthorized bulk access. Do not misrepresent AI-generated content in a deceptive or unlawful way.

We may investigate reports and restrict abusive activity, remove prohibited content, or suspend access proportionately to the risk. We do not claim that every upload or output receives automated or human screening. Report a concern or appeal a restriction to support@pictostl.com with an account or task identifier and explanation; do not attach illegal material.

6. Purchases, subscriptions, and renewal

The pricing page and checkout identify the price, currency, billing interval, included credits, and applicable taxes. Available products include monthly subscriptions, annual subscriptions, and one-time credit packs. Only products enabled for checkout can be purchased. Creem processes purchases under its applicable checkout terms; do not send payment-card details to our support address.

Monthly subscriptions are charged each month. Annual subscriptions are charged for a full year at the annual amount shown at checkout, even if pricing also shows a monthly equivalent. Both subscription types issue the plan's credit allowance monthly during the paid subscription term. An annual payment does not issue all twelve monthly allowances immediately.

Subscriptions renew automatically at the disclosed interval unless canceled before renewal. By subscribing, you authorize recurring charges as disclosed at checkout. Credit packs are single purchases and do not automatically renew. Material changes to future recurring prices will be communicated before they take effect as required by law; completed purchases are not repriced retroactively.

7. Credits and task settlement

Credits issued monthly by monthly or annual subscriptions never expire. Unused issued credits accumulate and remain available after cancellation of renewal or expiration of the subscription. Purchased credit-pack credits also never expire. Expiration of the subscription ends new monthly grants; it does not erase credits already issued. Credits associated with a refunded or reversed payment may be withdrawn.

Credits are a service entitlement, not a bank balance, currency, or investment. They cannot be transferred, resold, or exchanged for cash, except for a refund required by law or permitted below. Permanent validity does not create a promise that the service will operate forever; if we discontinue a prepaid service, we will address remaining paid entitlements through an appropriate remedy consistent with applicable law.

Generation costs are displayed before submission. The current six supported quality/texture combinations cost 2, 20, 30, 40, 50, or 60 credits; single-image and multiple-view requests of the same configuration cost the same. The account-verification trial grants 2 credits once and can be used for Basic generation, not Pro or Ultra.

Credits are reserved while a task is running and consumed when the task completes successfully. A failed task releases its reservation. If submission cannot be confirmed, the system does not automatically submit the paid request again; unresolved holds are released when the task reaches its timeout, normally within 24 hours. Contact support if a task status or balance appears incorrect. A successfully delivered result that differs from your taste is not automatically a technical failure.

8. Canceling renewal

You can cancel renewal in Billing or ask support@pictostl.com for assistance. Cancellation stops future renewals and normally takes effect at the end of the current paid term. Monthly credit issuance continues for the remainder of that paid term, including the remaining months of a paid annual term. Already-issued unused credits remain valid.

Cancellation by itself is not a refund request. To request a refund, follow the next section. If you cannot access Billing or believe cancellation did not complete, contact support promptly with your account email and order information.

9. Refunds and billing issues

Except where required by applicable law or expressly approved following review of a billing or service issue, purchases are non-refundable. This applies to initial subscription payments, subscription renewals, and one-time credit packs. We do not offer a voluntary cooling-off period, money-back guarantee, or refund entitlement merely because credits remain unused.

Changing your mind, canceling renewal, leaving credits unused, or disliking a successfully delivered AI result does not by itself entitle you to a refund. We review duplicate or unauthorized charges, billing errors, and material service failures individually to determine the appropriate remedy. Submitting a request does not guarantee a refund. Nothing here limits mandatory consumer rights, including applicable withdrawal or digital-service remedies. Acceptance of these terms alone does not waive a statutory withdrawal right.

Email support@pictostl.com with your account email, order identifier, payment date, and a description of the issue. Do not include passwords or full card details. Approved refunds are processed through the payment provider to the original payment method where available; provider and bank processing times vary.

Refunded credits and related entitlements are removed, and a refunded subscription term no longer creates future monthly grants. Credits from separate, unrefunded payments are unaffected. We do not promise an automatic prorated refund for unused months or remaining credits, except where required by law or expressly agreed to resolve a service issue.

10. Availability and account restrictions

Maintenance, capacity limits, provider failures, and network problems may delay or interrupt service. We may change features but will not retroactively expire legitimately purchased credits merely because a new policy is introduced. If a paid feature is materially discontinued, we will offer an appropriate remedy under applicable law.

You may stop using the service and request account deletion by email. We will explain any effect on access to files or entitlements and any records that must be retained. We may restrict access for serious misuse, fraud, or a legal requirement, with notice and an opportunity to contact us when practicable. Mandatory refund and consumer rights remain unaffected.

11. Responsibility and disputes

To the extent permitted by applicable law, the service is supplied as available without a guarantee that an output meets a particular purpose. You remain responsible for evaluating models and their real-world use. No clause excludes liability or consumer protections that the law does not allow us to exclude, including applicable liability for fraud or personal injury.

Please contact support@pictostl.com first so we can try to resolve a dispute. Applicable law determines the competent courts and any mandatory consumer protections. These terms do not impose mandatory arbitration or remove rights to bring a claim that you have under applicable law.

12. Changes and contact

We will date revised terms and provide notice of material changes where required. A later revision will not retroactively remove rights attached to a completed purchase unless required by law. Contact the operator, LI KUN, at support@pictostl.com for questions, complaints, cancellation help, or refunds.